We aim to provide high quality support and advice to all of our members. However, we do accept that occasionally things may go wrong. 

This procedure is intended to ensure that our members are aware that:

  • Anyone wishing to make a complaint knows how to do so.
  • Voice responds to the complaint as quickly, as is practicable, and in a courteous and efficient way.
  • Members’ complaints are taken seriously and properly dealt with according to agreed process.
  • Voice learns from complaints and where complaints are found to be justified, takes appropriate measures.

All complaints must be in writing to the General Secretary. Please see the General Secretary's details in the document below.